FAQs

How are your leather products made?

No machines are ever harmed in the making of our wearable leather art creations!

We follow the old traditions of leather making and limit our earthly footprint by not using any electrical machinery when handcrafting our leather goods, such as a laser engraver or an electric sewing machine.

All of our veg-tanned leather goods have been cut, stamped, tooled, carved, embossed, painted, and/or dyed by hand using primitive tools and techniques. We use only leather-safe dyes and paints. You will see that our leathercrafting style is different in that we like to add a little color and flair to our leather goods.

Leather will naturally have organic imperfections which may affect how it reacts to the dye, paint or tooling technique, and therefore no two items are ever truly alike.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at Celts@CelticBazaar.com

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
1. Check your shipping confirmation email for any mistakes in the delivery address
2. Ask your local post office if they have your package
3. Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your
neighbor’s, get in touch with us at Celts@CelticBazaar.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.

Can I exchange an item for a different size/color?

At this time, we don't offer size or color exchanges.

We make everything on-demand, so requesting a size exchange would mean producing an entirely new product.

If you’re unsure which size would fit better, check out our sizing charts - we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at Celts@CelticBazaar.com within 5 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Why did I only receive part of my order?

To get your order delivered to you as quickly as possible items may ship separately due to different production times.

What are Production Printing Partners?

We are so excited to be able to share our creations with you! We work tirelessly on designing new products and making sure
everything is perfect before we list them for sale.

In order for us to keep creating, it's important that every customer feels that their purchase was worth the money
they spent, by receiving a high-quality product delivered in an efficient time frame.

That's why we've enlisted the help of Production Printing Partners - otherwise known as Print-On-Demand companies.

By doing so, we're able to offer a wider assortment of products than what we can hand make by ourselves.

What is your Refund Policy?

Review our policies by clicking here: Refunds, Exchanges, and Returns policy

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