As a very small, husband-and-wife business, our policies are tighter than what you’d find at the big box stores. This is because we sell a mix of both handmade items and items that are fulfilled by a Production Partner. Every item we sell is designed by us and we spend lots of love and hours creating products that we know you’ll love just as much!
You can view detailed product info on each page including size charts and measurements so make sure to review those before placing your order, as once completed we will start working hard right away getting these lovely products made with love especially for YOU!
But we know sometimes an order doesn’t go as smoothly as we’d all like. So here are our policies:
Returns and Exchanges:
We want to provide the best experience for our customers, and we work hard on every order. However, we refuse most returns and exchanges because it is too expensive for our little company's production costs with all of the time spent handcrafting items in-house while also handling other aspects of running our business and trying to keep our overhead costs as low as possible.
Unfortunately, our return policy doesn't last forever - as soon as 5 days have passed since your purchase, we're unable to offer you an exchange or refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A 20% restocking fee will also be imposed on all returned or exchanged items that are not due to a mistake on our end.
We do not accept returns on any customized or personalized product, except when it is due to our error.
In addition, there are a few items that we sell that cannot be returned. Such items include:
To complete your return, we will require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer before contacting us. If you do, we may not be able to assist you further.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Celts@CelticBazaar.com and send your item to: 9 Cornerstone Square, Suite B-400-329, Westford, Massachusetts, USA 01886.
Can I exchange an item for a different size/color?
At this time, we don't offer size or color exchanges.
We make everything on-demand, so requesting a size exchange would mean producing an entirely new product.
If you’re unsure which size would fit better, check out our sizing charts - we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at Celts@CelticBazaar.com within 5 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Refunds (if applicable)
No refunds are given for digital, downloadable, or printable items.
Refunds are only offered to customers that receive the wrong items or damaged items, and not for buyer's remorse. If any of these apply, please contact us at Celts@CelticBazaar.com with photos of wrong/damaged items and we’ll sort that out for you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
Sale items (if applicable):
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping:
To return your damaged, mislabelled, or print-error product, please mail to: 9 Cornerstone Square, Suite B-400-329, Westford, Massachusetts, USA 01886.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to be created, processed, and shipped out, may vary.
If you are shipping an item over $15, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.